If you are ringing the edf customer service from abroad there is a dedicated phone number you will need to call.
Edf energy contact number france.
This number will be free of charge if you call from a landline in france but may be subject to operator charges if dialled from a mobile phone or from abroad.
The english speaking customer service number for edf is 09 69 36 63 83 when calling from within france and 339 69 36 63 83 when calling from abroad.
How to contact edf france from abroad.
Choose a topic for help and contact options for coronavirus covid 19 help and advice and how to best manage your energy account during this unprecedented time see our dedicated faqs page.
0333 009 7010 debt.
To avoid being put on hold for long periods of time.
0333 009 6999 warm home discount enquiries mon fri 8am to 8pm.
But as of 2020 though all edf agencies have now been closed.
The mediator has jurisdiction over all disputes between edf and its stakeholders.
Reference id optional if you have an unresolved complaint please enter your reference number here.
Renewing your energy tariff with us mon fri 8am to 8pm and saturday 8am to 2pm.
Individual or professional customers companies local authorities energy producers service providers and subcontractors network users and so on.
339 69 36 63 83 available monday to saturday from 8 00am to 9 00pm gmt 1 note that this call may be subject to additional international charges.
Edf has also created an app called edf moi that you can download for free on your smartphone.
The edf group has offered a free mediation service since 1999.
Note that edf online customer support is now available in english though the information is limited.
Edf used to operate 13 boutiques throughout france.
The best time to ring the edf helpline.
Your account number can be found on your gas or electricity bill.
We also have a dedicated advice page for those struggling to pay.